DISPATCHER

Position Information

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

Primary Responsibilities

• Answer and process 911 emergency and non-emergency calls, determining the nature and urgency of the situation.
• Gather critical information from callers and relay it to the appropriate emergency responders.
• Provide pre-arrival instructions to callers, including CPR guidance and other life-saving measures as needed.
• Maintain composure under pressure and assist distressed or panicked callers with clear and reassuring communication.
• Assign and dispatch law enforcement, fire, emergency medical services (EMS), and other personnel based on priority and availability.
• Utilize computer-aided dispatch (CAD) systems, radio communications, and other technology to track and manage response efforts.
• Maintain situational awareness and update emergency responders with critical details in real time.
• Activate emergency alert systems when necessary to inform the public of hazards or emergency situations.

Knowledge and Skills

• Strong verbal communication skills with the ability to deliver clear and concise instructions.
• Ability to remain calm and professional under high-stress conditions.
• Active listening skills to accurately gather and relay essential information.
• Strong written skills for accurate documentation and report writing.
• Quick analytical thinking to assess emergency situations and determine proper response protocols.
• Ability to prioritize multiple calls and tasks simultaneously in a fast-paced environment.
• High attention to detail for accurate data entry and call documentation.
• Proficiency in computer-aided dispatch (CAD) systems, radio communication protocols, and emergency response procedures.
• Familiarity with geographic areas, streets, and landmarks within assigned jurisdictions.
• Strong ability to handle emotionally charged situations with professionalism and discretion.
• Resilient in managing exposure to traumatic or high-intensity emergency calls.

Minimum Qualifications

• At least six months of experience in emergency dispatch, public safety communications, law enforcement, or a related field.

Licensure/Certifications

• N/A

Other Job Related Education and/or Experience

• May be substituted for all or part of these basic requirements, except for certification or license requirements, upon approval of the Qualifications Review Committee.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.