Dispatcher
American Residential Services · Overland Park, KS · 1 mo ago
On-siteManagementFull-time
What We Offer
- Weekly pay via direct deposit
- Paid training and onboarding
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Clean office environment with strong team culture
- Career growth opportunities within a national service network
Responsibilities
- Dispatch HVAC service technicians efficiently to meet customer appointment times
- Manage incoming service requests and schedule heating and air conditioning service calls
- Coordinate technician routing and job assignments to maximize efficiency
- Monitor call flow through the HVAC service platform and dispatch system
- Communicate with technicians and customers to provide updates on HVAC service appointments
- Support field teams throughout the day by adjusting schedules and resolving routing issues
- Maintain accurate service scheduling and ensure technicians remain productive throughout the day
This is a fast-paced, in-office dispatcher position supporting residential HVAC service operations.
Qualifications
- Prior experience in dispatch, scheduling, or call center environments
- Experience coordinating field service teams (HVAC or home services preferred)
- Proficiency in Microsoft Office and multi-line phone systems
- Familiarity with local geography to support technician routing and service scheduling
- Must report daily to the office (no remote work available)
- Flexibility to work assigned shifts and weekend rotations as needed
- Must pass background check and drug screening