Dispatcher

Supplying your family with dependable comfort since 1991. At All Pro, we’ve built a legacy of trust and excellence in residential HVAC, Plumbing & Electrical services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join All Pro, you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.

Requirements

• It is preferable to have prior experience in dispatching, customer service, plumbing, service technicians, or electricians.
• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous PTO and paid holidays.
• 401(k) and IRA options.
• Life and disability insurance.
• Incentive plan opportunities and annual bonus eligibility.

Pay

The starting rate for this opportunity ranges from $20-$23 per hour plus bonuses, based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.