Dispatcher

About the role

The Dispatcher is responsible for dispatching Wheelchair Attendants and Security Operations to various locations throughout the terminal. Works under general supervision following clearly defined procedures and policies. Provides extraordinary customer service to clients and establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers. Assigns individuals and teams to tasks and locations, coordinates resources according to customer requests and general job demands, communicates assignments to employees, and enters assignment data in computer database.

Schedule

• Full-time position
• Available shifts: 3:00 am–11:30 am and 11:00 am–7:30 pm
• May be scheduled for weekends and holidays when needed
• Time and a half on Sundays and observed holidays
• Free parking for ABM employees

Pay

$17.00 per hour. The pay listed is the hourly rate for this position; a specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefits

ABM offers a comprehensive benefits package. For details, visit ABM Employee Benefits | Front Line Team Members.

Responsibilities

• Works under general supervision following clearly defined procedures and policies
• Provides extraordinary customer service to clients
• Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers
• Assigns individuals and teams to tasks and locations
• Coordinates resources according to customer requests and general job demands
• Communicates assignments to employees and enters assignment data in computer database
• Uses radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Provides assistance, information, and customer service as requested
• Schedules and dispatches employees, crews/teams, or equipment to appropriate locations according to customer requests, specifications, or needs using radios, telephones, and/or computers
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, and wait times
• Confers with supervising personnel to address questions, problems, and requests for service or equipment
• Monitors personnel and/or equipment locations and utilization to coordinate service for optimal efficiency; ensures timely and efficient movement of resources
• Oversees all communications within specifically assigned areas
• Strictly adheres to all safety and regulatory compliance procedures
• Performs miscellaneous duties as assigned

Qualifications

• Must be 18 years of age or older
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), including ten-year work history if available

Preferred Qualifications

• Customer service experience
• 1 year of similar work experience