Dispatcher

About the role

Maersk Ground Freight (MGF) offers transportation services including FTL, LTL, brokerage, cross-border trucking, groupage, and sortation hubs. We connect Maersk or customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology.

Responsibilities

• Scheduling drivers to make freight delivery or collect shipments and packages
• Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
• Planning predetermined routes for drivers
• Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time
• Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
• Maintaining a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times
• Monitoring truck repairs and maintenance schedules
• Logging vendor complaints or concerns
• Answering phone calls from vendors, customers, and management and helping them as needed

Requirements

Essential Functions:

• Scheduling drivers to make freight delivery or collect shipments and packages
• Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
• Planning predetermined routes for drivers
• Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time
• Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
• Maintaining a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times
• Monitoring truck repairs and maintenance schedules
• Logging vendor complaints or concerns
• Answering phone calls from vendors, customers, and management and helping them as needed

Qualifications

Skills/Competencies:

• Strong aptitude for time management
• Excellent understanding of local and state traffic laws and regulations
• Ability to make quick changes in routing
• Strong interpersonal skills
• Able to prioritize and multitask
• Deep understanding of computer software and technologies
• Able to read, write and speak English

Benefits

• Medical
• Dental
• Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

Pay

The pay range for this position is $23.50-$25.00 per hour. The Company may adjust this range in light of prevailing market conditions and other factors such as location.

Schedule

Details on the schedule will be provided to the selected candidate after the interview process.