Dispatcher/AR

About the role

Triple A Pro Services: At Triple A Pro Services, we’re not just another service provider; we’re a mainstay in the Dayton-Cincinnati region, offering trusted residential, commercial, and industrial services for over 70 years. Locally owned and operated, we pride ourselves on prompt, reliable service, whether it’s industrial vacuum, jetter services, aeration systems, or hydro excavation. Our team values safety, integrity, and teamwork—qualities that make us a respected industry leader.

Responsibilities

• Optimize Routes: Coordinate efficient technician routes for streamlined service delivery
• Lead Dispatch Operations: Act as the central link between customers and technicians, keeping communication clear and organized
• Track and Update in Service Titan: Use Service Titan to monitor job status and keep the dispatch board current
• Proactive Problem Solver: Anticipate and resolve issues to ensure seamless operations and smooth service
• Insightful Contributor: Bring valuable ideas to team meetings to support growth and service improvements

Requirements

• 2 Years of Dispatch Experience Preferred: Candidates with 2+ years of experience in a dispatch or similar logistics coordination role are preferred, but we encourage you to apply as long as you meet our other requirements
• Proficiency with Dispatch Software: Must be proficient in using dispatch management software, or demonstrate the ability to learn and master new software systems quickly
• High School Diploma or Equivalent: Required educational background; additional certification in logistics or communication is a plus
• Strong Technological Acumen: Demonstrated ability to utilize standard office software and communication tools effectively, with a quick adaptation to new technologies as they arise
• Effective Communication and Interpersonal Skills: You should be great at getting your point across, both in writing and conversation, to make sure everyone—team members and customers alike—knows exactly what’s going on
• Strong Sense of Urgency: Must be able to respond quickly to scheduling needs and handle time-sensitive tasks with efficiency and focus

Benefits

• Bonus based on performance
• Company parties
• Training & development
• Generous vacation policy and paid holidays
• Growth opportunities: promotion from within ensuring career progression

Pay

Competitive Pay: Salary range from $37,440 to $52,000 annually, with bonuses based on performance