DISPATCHER - AIR AND GROUND NIGHT SHIFT

About the role

Become a Partner for Life at MedFlight. We build lifelong partnerships based on respect, safety, integrity, excellence, accountability, and compassion.

Responsibilities

• Receive, process, and coordinate emergency and non-emergency medical transport requests for both rotor wing and ground units
• Assign the most appropriate resource promptly, ensuring safety and efficiency
• Track and communicate with all active transport units in real-time
• Collect and maintain accurate, detailed records for all missions
• Initiate and follow the Post Accident Incident Plan (PAIP) when required
• Collaborate closely with aviation staff, field crews, and leadership to ensure seamless communication and top-tier service

Requirements

• High school diploma or equivalent
• Ohio EMT certification – preferred
• Emergency Medical Dispatcher (IAED EMD) certification – preferred or within 3 years of hire
• Certified Flight Communicator (CFC) certification – required within 1 year of hire
• Minimum 2 years of experience in EMS, law enforcement, critical care, or air medical dispatching preferred
• Strong multitasking and communication skills — especially under pressure
• Proficiency in Computer-Aided Dispatch (CAD), radio systems, and communication platforms
• Working knowledge of medical terminology
• Exceptional organizational, negotiation, and computer skills
• Able to stay alert and focused in high-stress, fast-paced environments
• Must be able to wear a telephone headset for extended periods

Benefits

Competitive pay & comprehensive benefits, career growth opportunities, a team-oriented culture that values safety, integrity, and compassion, and the opportunity to make a real impact — every shift, every call, every life.