Dispatcher - AGH - Full Time

About the role

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

Responsibilities

• Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
• Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
• Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
• Enters data, using various systems, to communicate information to necessary personnel. (20%)
• Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
• Uses proper body mechanics. (10%)
• Performs other duties as assigned or required.

Qualifications

• Minimum proficiency in the utilization of computer software.
• High degree of problem solving and decision making tools
• Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
• Ability to maintain the highest measure of confidentiality
• Accurately performs accounting skills when dealing with money required