Dispatch Operator PRN Mixed Shifts

About the Role

The Regional Command Center at Saint Alphonsus Health System is seeking an On-Call/PRN Dispatch Operator to work in our Regional Medical Center in Boise. The Command Center monitors alarms (life safety equipment, critical life plant functions, security cameras, and panic alarms) for all four hospitals—Boise Regional Medical Center, Nampa, Ontario, and Baker City Medical Centers. The Center also handles thousands of daily calls from the public and colleagues, collaborates with senior leadership, clinical leaders, security, and facilities management, and oversees Security ID badging.

Responsibilities

• Answer and dispatch all received calls, alarms, and emergent situations courteously and in a timely manner with minimal or no supervision.
• Serve as a liaison between the hospital and the public, providing information and routing calls to appropriate departments.
• Remain calm and organized under all types of situations while promoting a team concept and reflecting the mission of Saint Alphonsus Health System.
• Monitor and document:
  • All life safety equipment for SAHS and dispatch appropriate responders as necessary.
  • Critical life plant functions and life safety functions per procedure, notifying responders timely and accurately.
  • Security cameras and panic alarms for RHMs and SAMG, dispatching appropriate responders.
  • PharmaWatch per regional contract, responding with policy-based actions based on alert notifications.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Dispatch and/or hospital experience preferred.
• Strong teamwork, communication, and critical thinking skills.
• Ability to follow written instructions and procedures.
• Openness to constructive feedback.

Schedule

This is a PRN/on-call position with a variety of shifts available 7 days a week:

• 7am – 3pm
• 8am – 4pm
• 11am – 7pm
• 3pm – 11pm
• 11pm – 7am

Orientation and training typically last 5 weeks, including general orientation and system training. Training will ideally cover all shifts (1–2 weeks on day shift, 1–2 weeks on swing shift, and 1 week on night shift), requiring flexibility during this period.

Benefits

• Market-competitive pay and generous PTO.
• Comprehensive benefits beginning on day one, including:
  • Retirement planning and matching.
  • College savings plans for family members.
  • Multiple life insurance options.
• Employee Assistance Programs.
• Tuition reimbursement and educational opportunities.