Dispatch Operator PRN Mixed Shifts

Position Highlights and Summary

Dispatch Operators work in our Regional Command Center. The Regional Command Center monitors alarms and answers and routes thousands of phone-calls a day from the public and Saint Alphonsus colleagues. They also work closely with senior leadership, Clinical Leaders, the Security Team, and Facilities management at each Medical Center. The center oversees Security ID badging.

What You Will Do

• Work under minimal or no supervision to courteously answer and dispatch all received calls, alarms, and emergent situations in a timely manner.
• Serve as a liaison between the hospital and the public by providing information and ensuring calls are routed to the appropriate departments or areas as needed.
• Monitor and document life safety equipment, critical life plant functions, security cameras, and panic alarms.
• Respond to PharmaWatch alerts based on regional contracts.

Minimum Qualifications

• A high school diploma or equivalent required.
• An associate or bachelor's degree preferred.
• Dispatch and/or hospital experience preferred.

Work Schedule

This position will work PRN/on-call for a variety of shifts. Our shifts are offered 7 days a week and are: 7am – 3pm, 8am – 4pm, 11am – 7pm, 3pm – 11pm, and 11pm – 7am. Orientation and Training: The orientation for Dispatch Operators is typically 5 weeks. Your first week will be general orientation and system training. Training can be flexible based on availability, but ideally you will train on all shifts - 1 to 2 weeks on a day shift, 1 to 2 weeks on a swing shift, and 1 week or so on a night shift.

Highlights and Benefits

• Market-competitive pay and generous PTO.
• Multiple options for comprehensive benefits that begin on day one.
• Retirement planning and matching, college savings plans for your family, and multiple life insurance plans.
• Employee Assistance Programs, tuition reimbursement, and educational opportunities.

Saint Alphonsus Facility Information

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. Top 15 Health Systems in the country by IBM Watson Health; The region’s most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.