Dispatch Operator PRN Mixed Shifts

Position Highlights and Summary

Dispatch Operators work in our Regional Command Center. The Regional Command Center monitors alarms and answers and routes calls for all four hospitals including the Boise Regional Medical Center, Nampa, Ontario, and Baker City Medical Centers. They also oversee Security ID badging.

What You Will Do

• Answer and dispatch all received calls, alarms, and emergent situations in a timely manner.
• Serve as a liaison between the hospital and the public by providing information and routing calls to the appropriate departments or areas as needed.
• Maintain calm and organize responses under all types of situations.
• Monitor and document life safety equipment, critical life plant functions, security cameras, and panic alarms.
• Respond to PharmaWatch alerts based on regional contracts.

Minimum Qualifications

• A high school diploma or equivalent required.
• An associate or bachelor's degree preferred.
• Dispatch and/or hospital experience preferred.

Work Schedule

• This position will work PRN/on-call for a variety of shifts.
• Shifts are offered 7 days a week: 7am – 3pm, 8am – 4pm, 11am – 7pm, 3pm – 11pm, and 11pm – 7am.

Orientation and Training

The orientation for Dispatch Operators is typically 5 weeks. Your first week will be general orientation and system training. Training can be flexible based on availability, but ideally you will train on all shifts - 1 to 2 weeks on a day shift, 1 to 2 weeks on a swing shift, and 1 week or so on a night shift.

Highlights and Benefits

• Market-competitive pay and generous PTO.
• Comprehensive benefits that begin on day one.
• Retirement planning and matching, college savings plans, and multiple life insurance plans.
• Employee Assistance Programs, tuition reimbursement, and educational opportunities.

Saint Alphonsus Facility Information

• A faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities.
• 4 hospitals, 609 licensed beds, and 73 clinic locations.
• Innovative technologies, compassionate staff, and healing environments.
• Top 15 Health Systems in the country by IBM Watson Health.
• Commission on Cancer Accredited Program.

Our Commitment

We honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.