Dispatch Operator

Responsibilities

• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations.
• Communicate audio messages via radio and telephone.
• Coordinate law enforcement and public safety personnel activities.
• Transfer public safety information.
• Answer questions and update client records.
• Log all calls in database including required details of each call.
• Keep detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers.
• May be required to lift and carry items weighing up to 5 lbs. such as paperwork and office supplies.
• Operate multi-channel radio and telephone dispatch equipment.
• Access Federal, State, and local databases and maintain compliance regulations and procedures.
• Afford assistance with quality review of events created by fellow dispatchers.
• Maintain records based on unique accounts received through alarms.
• Perform administrative tasks on desktop computer and notify management of any technological issues.
• Monitor in-house closed-circuit television (CCTV) cameras.
• Assist in the training of dispatcher trainees.
• Routinely test alarms, communication systems, and other devices.

Qualifications

• US Citizenship Required.
• Candidates will be required to undergo a background check.
• High School diploma or GED.
• Ability to work under stress and to respond to emergency communications.
• Excellent phone skills.
• Be able to handle filing and other administrative duties.
• Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems.
• Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.