Dispatch Operator

Position Summary

Responsibilities

• Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations.
• Communicating audio messages via radio and telephone.
• Coordinating law enforcement and public safety personnel activities.
• Transferring public safety information.
• Answering questions and updating client records.
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call.
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers.
• Operate multi-channel radio and telephone dispatch equipment.
• Access Federal, State, and local databases and maintain compliance regulations and procedures.
• Affiliate with quality review of events created by fellow dispatchers.
• Monitor alarms received and keep records based on unique accounts.
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues.
• Monitor in-house closed-circuit television (CCTV) cameras.
• Perform dispatching duties for other locations in the event of a failure.
• Assist in the training of dispatcher trainees.

Qualifications

• Must meet one (1) of the below experience requirements:
• Prior military with honorable discharge at a rank of E4 or above OR OROne Year of licensed Unarmed Security Officer experience (Less than Lethal acceptable) with demonstrated advanced training in security skill sets and proficiencies and a security vendor service record free of adverse actions.
• Must have an active BSIS card.
• Existing dispatch or use of a multi-system phone system is required with knowledge of how a 24-hour emergency communication center operates; familiarity with public safety functions and concerns; and knowledge of public safety communications environment, demands and requirements and related laws, to include regulations and systems.
• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must have CPR.
• Must be a U.S. Citizen with a social security card.
• Must have efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
• Must meet all medical and physical standards and satisfactorily complete background checks, psychological and drug screening.
• Must have close visual and audio acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
• Must meet all physical and psychological standards as required by the contract.
• Local travel or participation in shift work may be requested.
• Successful completion of Critical testing may be required prior to hire (provided by company).

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.