Dispatch Coordinator (Cox Fleet)

About the role

Fleet service maintenance keeps the world moving. We're recruiting a Dispatch Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365. If you're ready to ensure vehicles are road-ready and drivers are supported, let's talk!

Responsibilities

• You'll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly.
• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Qualifications

• Minimum High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• A strong knowledge of dispatching and multitasking.
• Preferred Degree in related discipline or industry experience.
• Availability Class start date: November 2 & December 7, 2026.
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET.
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare,