Dispatch Coordinator

About the role

Coordinate the timely movement of customer product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements, and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in near real-time.

Schedule

Wednesday – Saturday, on-site in Lockport, IL.

Responsibilities

• Ensure timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
• Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers’ work; notify drivers of assignments to maximize operational efficiency.
• Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues; escalate service issues to management as appropriate.
• Maintain timely and professional communication with customer contacts regarding issues impacting service and overall performance.
• Monitor drivers’ hours of service to prevent DOT violations.
• Communicate effectively and regularly with customers regarding issues impacting their service expectations.
• Accurately prepare and process data and paperwork, including maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets, and other required items.
• Update driver and dispatch information into the dispatch system in real time.
• Monitor and promote safety in all areas of dispatch.