Dispatch Coordinator

Benefits

• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• 401(k) matching
• Dental insurance

Responsibilities

• Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
• Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
• Schedule emergency response and restoration services using our job management software.
• Cook up daily technician schedules and make real-time adjustments as priorities change.
• Follow up with customers throughout the restoration process to provide updates and exceptional service.
• Maintain detailed and accurate job documentation and data entry.
• Handle general customer inquiries, past service requests, and routine office communications.
• Work closely with our Operations, Sales & Marketing, and Production teams to ensure a seamless customer experience.
• Ax assist with additional administrative and customer service responsibilities as needed.

Qualifications

• Organized, compassionate, and love keeping things moving
• Highly organized with exceptional attention to detail
• An excellent communicator with strong phone etiquette
• Able to multitask and prioritize in a fast-paced environment
• Comfortable learning and using scheduling and job management software
• A collaborative team player with a positive attitude
• Reliable, dependable, and committed to delivering outstanding service