Dispatch Coordinator

Responsibilities

• Cook up customer delivery appointments and ensure on-time service.
• Communicate daily shipment updates with customers, drivers, and dispatch staff.
• Prepare and distribute load information to drivers.
• Monitor freight movement, trailer locations, and delivery status using transportation management and tracking systems.
• Aid drivers with route information, delivery instructions, and problem resolution.
• Maintain accurate records of detention, accessorial charges, storage, and other load-related information.
• Answer incoming calls and provide professional customer support.
• Support dispatch operations by tracking load progress and ensuring timely communication between customers and drivers.
• Maintain organized driver, load, and dispatch records.
• Aid with payroll preparation, invoicing, fuel reporting, and other administrative duties.
• Crosstrain in office operations to provide coverage and support during employee absences.
• Contribute to a professional, organized, and team-oriented work environment.
• Perform additional duties and special projects as assigned.

Qualifications

• A high school diploma or equivalent is required.
• Strong organizational skills and attention to detail are essential.
• Excellent verbal and written communication skills are necessary.
• The ability to prioritize multiple tasks in a fast-paced environment is important.
• Proficiency with Microsoft Office and basic computer applications is preferred.
• Experience in transportation, logistics, dispatch, customer service, or office is beneficial.
• A positive attitude, strong work ethic, and willingness to learn are valued.

What We Offer

• Competitive pay based on experience.
• Full-time, stable employment.
• Opportunities for training and career growth.
• A supportive, family-oriented work environment.
• The chance to be part of a company that values teamwork, reliability, and customer service.