Dispatch Coordinator

About the role

You are a skilled, organized dispatcher experienced in routing skilled technicians. You ensure that all customer scheduling and installation requirements are completed in a timely manner in an assigned territory of commercial/business accounts. You'll review the technician schedules, determine the scope of each project, communicate promptly and proactively with customers, schedule labor resources, and monitor the completion of jobs in you assigned territory. You will be part of a supportive team with leadership who care and work to set you up for success.

Established in 1989 and a five-time winner of DFW Top Workplaces in 2020-2024, Kings III is a growing, dynamic company. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! Our mission statement is simple - We provide critical communications services to help people in distress. Our Core Values Are Even Simpler: Honesty & Integrity, Service to the customer above all else, Do what is right, Good enough is not good enough: pursue excellence, Encourage individual initiative and growth. By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress.

Responsibilities

• Manage labor resources and expenditures for installation and service calls in your assigned territory.
• Identify needs regarding training/development for the technicians in your assigned territory and