Dispatch Coordinator

About the role

As an Scheduler and Dispatcher, you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

Responsibilities

• Cook up ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Communicate with customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
• Work within our Scheduling System (ServiceTitan) to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Stay ahead of the curve by tracking delivery manifests, anticipating market needs, and managing out-of-market assignments to maximize daily efficiency.

Requirements

• Strong organizational and communication skills.
• Confidently guide conversations and control scheduling flow.
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics.
• Team player who’s also self-motivated and proactive.
• Able to prioritize under pressure and pivot as needed.

Qualifications

• Experience in dispatch, operations, or field service scheduling.
• Knowledge of garage door types, installation steps, or related services.
• Bilingual in English and Spanish (preferred, not required).

Skills

• Organizational skills.
• Communication skills.
• Scheduling software proficiency (ServiceTitan).
• Customer service skills.
• Logistical problem-solving skills.

Benefits

• Full benefits package.
• Paid time off.

Pay

• Competitive salary.

Schedule

• Full-time, Monday-Friday, In office.

Department

Customer Service