Dispatch

Position Overview

As a Dispatcher, you will play a crucial role in ensuring the efficient and effective operation of the Metro Mobility West Zone Contracted Services. Your primary responsibility will be to coordinate transportation services for individuals with disabilities, ensuring they receive safe and reliable transportation to their destinations. You will be the main point of contact for drivers, providing essential communication support and ensuring the smooth execution of daily operations. As a leader and communicator with our frontline staff, it is important that you embody our core values: We Care, We Do The Right Thing, We Collaborate, and We Have Fun.

Responsibility Profile

• Effectively route client trips
• Apply basic computing knowledge
• Communicate with drivers to ensure their daily success
• Speak with supervisors or customers to resolve problems
• Manage critical incidents and service disruptions
• Monitor and manage KPIs, including on-board time, on-time percentage, and appointment times
• Ensure routes are optimized for best performance

Requirements

• Strong communication and problem-solving skills
• Able to multitask and work in a fast-paced environment
• Basic computer skills
• Previous dispatch or transportation experience preferred
• Able to pass background check and drug screening