Scheduling Coordinator

Responsibilities

The Scheduling Coordinator assists in participant care responsibilities by scheduling and coordinating various appointments between the participant and providers. The Scheduling Coordinator also performs a variety of clerical duties and provides administrative support to all clinic functions.

Participant Scheduling and Support – 75%

• Schedules appointments with internal providers and with external network specialists’ offices for consultations and procedures as ordered by PACE primary care physicians.
• Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow.
• Works as a liaison to these specialists’ offices for coordinating care and relaying information to PACE operations leadership team as appropriate.
• Coordinates with the transportation department to schedule outside and special in-house appointments for participants.
• Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements.
• Coordinates escorts with the ADHC staff.
• Takes information from participants to start the triage process for those seeking care without a scheduled appointment.

Clinic and Support – 25%

• Greets and checks in participants for clinic appointments, performs any necessary documentation in medical records, and performs computer entries to update participant information.
• Answers clinic telephone calls and directs calls and messages to appropriate parties or voice mail as requested.
• Performs data entry of participant information, diagnostic orders, test results and data PACE information per established procedures.
• Maintains inventory of clinic supplies and puts needed supplies on re-order list. Ensures that necessary supplies are always available.
• Performs any necessary filing or clerical duties necessary to complete charting requirements.
• Completes weekly audits as assigned.
• Confirms that lab results are received and contact the lab company as needed for additional information.
• Requests consultation notes and diagnostic tests by fax as needed.

Requirements

• 1+ year administrative or clerical experience that includes filing, record keeping, data entry and providing customer service
• 1+ year scheduling experience
• Medical Terminology
• EMR

Preferred Qualifications

• Using Epic EMR
• Current state issued Certified Nursing Assistant (CNA) license and/or Medical Assistant certificate
• Clinic health care experience in a geriatrics setting
• Experience as a Nursing Assistant in home care, long-term care, daycare or group home

Pay

$21.15 - $24.33 per hour

Benefits

InnovAge offers a comprehensive benefits package including medical, dental, vision, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings with company match, paid time off, and company-paid holidays.