Scheduling Coordinator

About the role

We are an elite oral surgery practice committed to exceptional patient care and first-class service to our referring doctors. We are growing and looking for a motivated, upbeat, and service-driven Scheduling Coordinator to join our team. This role is critical in providing exceptional patient care, ensuring the best clinical outcomes, and meeting the needs of our patients. If you thrive in a fast-paced environment, enjoy helping people, and value being part of a supportive, high-performing team, we’d love to have you join us.

Responsibilities

• Provides concierge-level customer service to patients, referring offices, and team members via phone, in person, or electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce wait times.
• Assists patients as necessary.
• Maintains the reception area in a neat and orderly condition.
• Maintains a professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Benefits

• Competitive pay with bonus potential and annual merit reviews.
• Paid time off.
• 401k plan with company match.
• Health Savings Account (HSA) with HDHP health plans.
• Medical (including Virtual Care), dental, and vision coverage.
• Basic and supplemental life insurance.
• Short & long-term disability.
• Employee Assistance Program.
• BLS/CPR certification.
• Career path advancement to clinical or management positions.
• National discount and rewards marketplace.