Scheduling Coordinator

About the role

The Schedule Coordinator will be a vital team member in the daily operations of the company, ensuring that clients receive the care they need from the caregiving team. This role is suited for individuals who enjoy organizing schedules for best coverage, record-keeping, problem-solving, and customer service.

Why work for Senior Helpers?

• Great Place to Work Certified—91% of employees say Senior Helpers is a great place to work
• Autonomy—Team members are encouraged to work independently without micromanaging
• Task variety—Engaging workday that uses various skill sets to avoid monotony
• Growth—Opportunities to get cross-trained in other administrative work (recruiting, payroll, billing, and more)

Responsibilities

• Manage workload based on goals, initiative, and prioritization
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients
• Maintain appropriate gross profit margin for each case
• Maintain all scheduling of caregivers and respond to scheduling conflicts, emergencies, and call-outs
• Ensure the company schedule is complete three days before all scheduled shifts
• Communicate timely and positively any caregiver changes and updates to schedules ahead of scheduled time with clients/families
• Track and record all scheduling changes in company software
• Accept on-call duty averaging two weeks per month and as directed by supervisor
• Communicate and provide input to internal staff on hiring needs on a regular basis
• Assist in keeping caregiver files up to date, including tracking expiration of licensing, insurance, etc. in computer software
• Collect new documents as directed; notify supervisor when new documents cannot be obtained
• Audit time-cards on a regular basis to ensure hours match scheduled hours
• Identify and solve problems using initiative and good judgment to reach quality decisions
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences
• Act as point of contact with client families regarding schedules
• Maintain excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships
• Work in conjunction with supervisor in resolving complaints, incidents, and injuries

Qualifications

• High School Diploma or equivalent (GED) required; Associate's degree preferred
• Previous experience in customer service preferred
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Bilingual in English and Mandarin or Cantonese preferred (due to large number of Chinese clients in the service area)
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player with excellent verbal and communication skills
• Adaptable in different situations
• Excellent client interaction skills
• Ability to multi-task and work independently
• Experience using telephones with multiple lines, multi-tasking on several calls while maintaining professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

Schedule

Position will be part-time (25 hours/week) to start and ramp up quickly into a full-time role depending on business demand.