Scheduling Coordinator

Job Summary The Service Coordinator plays a critical role in ensuring clients receive consistent, dependable, and high-quality care through effective scheduling and coordination. This position is responsible for building and maintaining accurate schedules for clients and Care Pros, proactively managing changes, and resolving conflicts in real time. This role requires strong organizational skills, urgency, attention to detail, and the ability to make sound decisions in a fast-paced environment. The Service Coordinator collaborates closely with clients, Care Pros, and internal team members to ensure care continuity and service excellence. Key Responsibilities Scheduling & Care Continuity:Build, maintain, and proactively manage complete client schedules, ensuring dependable coverage at all times.Maintain client schedules a minimum of two weeks in advance to reduce disruption and improve stability.Monitor daily schedules in real time and respond immediately to call-offs, late arrivals, emergencies, and last-minute changes.Take ownership of solving coverage gaps quickly and effectively, utilizing available Care Pros and contingency plans.Anticipate potential scheduling conflicts before they impact clients and implement preventive solutions.Ensure 100% fulfillment of all scheduled service hours while maintaining schedule integrity.CarePro Coordination:Maintain accurate and up-to-date CarePro availability and preference records.Strategically match Care Pros to clients based on skills, personality, availability, and continuity of care.Maximize utilization of available CarePro hours while minimizing unscheduled overtime.Communicate schedule expectations clearly and professionally to Care Pros.Address attendance concerns or reliability patterns in partnership with leadership as needed.Collaborate with recruiting to communicate scheduling needs and hiring priorities.Client Communication & Service Support:Serve as a professional and dependable point of contact for scheduling-related client inquiries.Follow up promptly with clients regarding changes, concerns, or service adjustments.Identify opportunities to increase service hours when client needs evolve or additional support is beneficial.Ensure scheduling practices support long-term client satisfaction and retention.Support new client onboarding by coordinating initial schedules and introductions.Documentation & Collaboration:Maintain accurate, detailed documentation in scheduling software regarding all schedule changes and communications.Ensure all scheduling activities align with company policies, labor considerations, and Home Instead® standards.Communicate proactively with internal team members to prevent breakdowns in care delivery.Participate in scheduling-related contingency planning and process improvement initiatives.Maintain confidentiality and professionalism in all communications.Participate in after hours on-call rotation as needed.Other duties as assigned. Compensation & Benefits Competitive salaryMedical/Dental/Vision InsurancePTO & Paid Holidays401K Match after 30 daysCompany Car Salary: $42K-$45K plus bonus incentive