Scheduling Coordinator

About the role

Join a high-performing team that supports and encourages you to be your best. This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us.

Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics

Qualifications

• High integrity
• Excellent customer service skills and eagerness to learn
• Strong organizational and typing skills (60 WPM preferred)
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Enjoys a sense of humor
• Completes criminal background, MVR, drug screen, and reference checks
• Passion for working with the aging population is preferred

About Home Instead

Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.

Benefits

• Group Health Insurance, Vision, and Dental
• 401k Plan with 2% company match
• Generous PTO Program
• Tuition Reimbursement
• A meaningful career in a vital industry
• Opportunity for growth within the company