Scheduling Coordinator

About the Role

Responsible for scheduling accurate and timely appointments and modeling Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients, families, and clinic partners. Coordinators are assigned to a scheduling team, with a primary location at either the Contact Center or the Hospital, but with responsibilities and rotations at both locations. Scheduling Coordinators serve as the first point of contact for patients and families seeking care in our Ambulatory Specialty Clinics and may involve coordination of scheduling across specialties.

Scheduling Coordinators provide valuable information and reassurance to families; demonstrating empathy, high attention to detail, aptitude at multi-tasking, effective prioritization, and commitment to teamwork. The Coordinator works collaboratively with team members to provide quality service to ensure delivery of safe patient care. Staff in this role communicate frequently in a variety of formats with many partners, both internal to SCH and outside the organization.

Requirements

• High school diploma or equivalent experience.
• Minimum of one (1) year customer service and/or administrative support experience.
• Experience using computers with a high degree of accuracy.
• Complete Epic training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date. This test can be taken a maximum of three times after completion of the Epic training.

Preferred Qualifications

• Bachelor’s Degree.
• Three (3) years experience working in a health care setting or related field.
• Significant experience working with the general public in a health care/customer service environment.
• Familiarity with other cultures/bilingual skills.
• Experience in Epic Cadence.

Pay

Compensation range: $23.15 - $34.73 per hour. This range is based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Benefits

Seattle Children’s offers a generous benefit package, including:

• Medical, dental, and vision plans.
• 403(b) retirement plan.
• Life insurance.
• Paid time off.
• Tuition reimbursement.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay.

Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana, and Idaho – the largest region of any children’s hospital in the country. U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity, and Innovation.