Dispatch Associate II Sat-Wed 4:00PM to 12:30am

Job Summary

This position coordinates and dispatches shipments. He/She performs a variety of tasks related or order-fulfillment.

Responsibilities

• Monitors activities for service orders.
• Updates reports as required.
• Records inbound and outbound equipment.
• Monitors scheduled versus actual equipment types.
• Investigates overdue shipments.
• Records time of departure, destination, cargo, and expected time of return.
• Serves as Senior Dispatcher and may train and certify dispatch associates.
• Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.
• Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
• Learns, understands and works with the enterprise dispatching system.

Qualifications

• High school diploma, GED or International equivalent
• 2 years' customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
• Strong communication skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Accurate and rapid data entry and retrieval
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Employee Type

Permanent

Pay

The base pay for this position ranges from $22.75/hr to $37.00/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

Benefits

The company offers the following benefits for this position, subject to applicable eligibility requirements: Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.