Dispatch Associate

Position Overview

The Dispatch Clerk ensures that the company maintains a reputable relationship with our Windowrama customers. The main objective of the Dispatch Clerk is to maintain an open line of communication with the customers and with the truck drivers who are making deliveries. They are also responsible for scheduling drivers to pick up and deliver to customers or vendors, and maintaining the relationship with our shipping partner.

Essential Job Functions

• Communicating with customers about freight details, delivery or pickup times, and special handling requests, accommodating route changes as needed.
• Answering questions of our customers in regard to time of delivery and what items are being delivered.
• Preparing dispatch documents, as well as generating freight bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Reviewing drivers’ logs, including dispatched calls and arrival times.
• Liaison between Windowrama customers and our shipping partner.
• Logging customer shipping schedules and complaints.
• Running reports to check for quality assurance daily.

Key Competencies

• Advanced use of Microsoft Office
• Multitasker who enjoys working in fast-paced environment
• Detail oriented and highly organized with exceptional follow-through abilities
• Top performer who can instill pride of workmanship in self while also motivating team to excel
• Passionate about WindowRama and loves the brand
• Highly motivated, flexible, and positive, professional demeanor

Required Education and Experience

• A High School Diploma or equivalent
• Proficiency with computers (Microsoft Office, Google, IBM AS400)
• Prior call center experience is preferable

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment.

WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.