Dispatch Associate II Friday–Tuesday 6:00AM- 2:30PM

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

About the role

This position coordinates and dispatches shipments. The role performs a variety of tasks related to order-fulfillment.

Responsibilities

• Monitors activities for service orders.
• Updates reports as required.
• Records inbound and outbound equipment.
• Monitors scheduled versus actual equipment types.
• Investigates overdue shipments.
• Records time of departure, destination, cargo, and expected time of return.
• Serves as Senior Dispatcher and may train and certify dispatch associates.
• Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.
• Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
• Learns, understands and works with the enterprise dispatching system.

Requirements

• High school diploma, GED or International equivalent
• 2 years’ customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
• Strong communication skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Accurate and rapid data entry and retrieval
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Pay

The base pay for this position ranges from $22.75 per hour to $37.00 per hour. Pay is based on several factors including but not limited to market location, job-related knowledge, skills, education/training, and work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation, Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program