Associate Dispatcher II

Location: Evansville, IN 47711 | Duration: 6 months | Pay Rate: $28.00 - $30.00 per hour

About the Role

Monitors, dispatches, and load-balances work orders to field personnel. Responds to information requests and provides communication between customer service representatives and field personnel.

Responsibilities

• Answers the telephone and performs call-ahead requests for field technicians.
• Receives and dispatches non-emergency work orders to support daily and emergency operations.
• Dispatches orders via Mobile Data and Dispatching Solution.
• Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.
• Coordinates daily operational requirements between internal and external stakeholders.
• Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.
• Acts as liaison between the company, customers, state and local governmental agencies in emergency situations.

Requirements

• High school diploma or GED.
• 3 years' experience with SAP or a mobile data dispatching system.
• At least 3 years' experience in or supporting gas distribution operations or equivalent dispatching experience.

Competencies

• Business and Financial Acumen
  • Understand the impact actions and decisions have on the bottom line of the enterprise.
  • Understand drivers of profitability.
  • Use resources efficiently.
  • Demonstrate an understanding of how day-to-day activities impact the company’s bottom line.
  • Proactively look for and implement ways to reduce or contain costs where appropriate.
  • Knowledgeable of technology enhancements and the efficiencies it brings to company operations.
• Coaching and Development
  • Develop others' capabilities to empower them to reach their potential.
  • Seek opportunities to get input from others for continuous improvement.
  • Provide honest and courageous feedback to others.
  • Seek out and be open to feedback from others.
  • Inspires, motivates, and guides others toward achievement of growth and development goals.
• Collaboration
  • Eliminate boundaries and drive common goals.
  • Shares information proactively with others in order to achieve shared goals.
  • Collaborates openly with others as a team player to accomplish company/organization objectives.
  • Demonstrates understanding of the impact of own actions on other team members and/or other departments.
  • Demonstrates behavior that allows others to contribute to their full potential.
• Connecting, Listening, and Sharing
  • Maintain open, active, two-way communication.
  • Proactively share and seek out ideas with others.
  • Demonstrate openness and accessibility to others.
  • Share thoughts and feelings in a direct, genuine, and respectful way.
  • Demonstrate you have listened to and understand others' points of view.
  • Actively seek diverse perspectives.
• Customer Focus Through Service
  • Understand and exceed the expectations of internal and external customers.
  • Deliver customer-focused strategies that build and sustain customer commitment and loyalty.
  • Exceed internal and/or external customer's expectations.
  • Accept responsibility for the quality of service delivered.
  • Demonstrate commitment to continuous improvement of services.
  • Readily readjust priorities to pressing and changing customer demands.
• Enterprise Mindset
  • Act in ways that are best for the company as a whole.
  • Clearly understand the impact and implications of decisions to the company.
  • Place organizational success above individual and team gain.
  • Focus on efforts that add significant value and align according to priorities.
  • Understand the big picture and the impact when executing plans and making decisions.
• Results Orientation
  • Reject the status-quo, find opportunities to improve, and drive outstanding business results.
  • Drive for results consistent with the organization's vision, mission, and strategies.
  • Demonstrate curiosity by challenging assumptions and questioning processes.
  • Assess individual performance against a set of measurable criteria.
  • Hold self and others accountable for verifying results and living the values.
  • Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
  • Perform the duties and responsibilities of the position efficiently and effectively.
  • Manage one's own time, energy, and abilities and leverage the use of technology for maximum performance.
• Steadiness
  • Demonstrate strength, poise, and an appropriate presence.
  • Project credibility in adversarial situations.
  • Make decisions confidently and wisely, after considering alternative courses of action.
  • Handle conflict effectively.
  • Remain focused and positive during periods of transition or uncertainty.
  • Act to preserve relationships, even under difficult or heated circumstances.
  • Publicly model behavior that supports the vision and values.