Dispatch Associate II Wednesday-Sunday2:00PM-10:30PMEST

Job Summary

This position coordinates and dispatches shipments. He/She performs a variety of tasks related or order-fulfillment.

Responsibilities

• Maintains service order activities.
• Updates reports as required.
• Records inbound and outbound equipment.
• Maintains scheduled versus actual equipment types.
• Investigates overdue shipments.
• Records time of departure, destination, cargo, and expected time of return.
• Serves as Senior Dispatcher and may train and certify dispatch associates.
• Solves higher level problems and escalates to higher level management with suggested solutions.
• Achieves timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
• Learns, understands, and works with the enterprise dispatching system.

Qualifications

• High school diploma, GED, or International equivalent.
• 2 years’ customer service and/or dispatch experience in a transportation, distribution, or order-fulfillment industry.
• Strong communication skills.
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills.
• Accurate and rapid data entry and retrieval.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.75 per hour to $24.00 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

• Medical/prescription drug coverage.
• Dental coverage.
• Vision coverage.
• Flexible Spending Account.
• Health Savings Account.
• Dependent Care Flexible Spending Account.
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment.
• Disability Income Protection Plan.
• Employee Assistance Program.
• 401(k) retirement program.
• Vacation, Paid Holidays and Personal time.
• Paid Sick and Family and Medical Leave time as required by law.

Other Criteria

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.