Dispatch Agent

Responsibilities

• Aid the manager in addressing client inquiries and resolving issues.
• Follow up with contractors to ensure timely completion and closure of work orders.
• Utilize provided reports to identify and escalate open work orders not meeting SLAs.
• Collate and analyze data to evaluate network coverage and provider performance.
• Support Service Provider Managers with various administrative and technical tasks.
• Manage help desk operations, shared inboxes, and provider portal functionality.
• Prepare and deliver communications regarding system changes, enhancements, and policy updates.
• Address provider inquiries and resolve issues related to performance, billing, payments, and technology.
• Maintain accurate provider network data and monitor compliance by managing critical documents.
• Oversee new provider setup, including data entry, training, and document collection.
• Document facilities management activities and assist in monitoring contractor performance.

Requirements

• High School Diploma or GED.
• 1–3+ years of experience in dispatching, coordination, or customer service.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Essential Skills

• Experience in facilities maintenance, construction, or service-based industries.
• Knowledge of HVAC, refrigeration, electrical, or plumbing systems.
• Familiarity with dispatching or work order management systems.
• Proficiency in Office 365, SharePoint, and CRM databases.

Work Environment

This position offers a hybrid work environment, with onsite work from Monday to Thursday and work-from-home flexibility on Fridays after 1-2 weeks of training.

Job Type & Location

This is a Contract position based out of Colwich, KS.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

About the Role

We are seeking a dedicated Dispatch Coordinator to join our dynamic team. The ideal candidate will play a crucial role in assisting management with client inquiries and ensuring the smooth execution of work orders. This position requires a proactive individual who can manage multiple tasks, support service providers, and utilize technology platforms to enhance service delivery.

Application Deadline

This position is anticipated to close on Jul 20, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.