Dispatch Assistant

About the role

Bristol Ambulance (Part of EMED Group) have a fantastic opportunity for a Dispatch Assistant to join their team based in Bristol.

Responsibilities

• Support the Dispatcher in coordinating daily ambulance operations.
• Maintain safe staffing levels and operational cover throughout the day.
• Ensure ambulance crews have the appropriate skills, equipment, and resources to carry out patient transport safely.
• Liaise with Control, operational teams, and external healthcare partners to support service delivery.
• Monitor operational activity and escalate issues or improvement opportunities to the Resource Manager.
• Complete operational reports and maintain accurate records using company systems.
• Support the day-to-day supervision of operational staff, promoting company policies and procedures.
• Encourage effective teamwork and communication between crews, coordinators, and the wider operational team.
• Promote the organisation's Vision and Values while maintaining a strong focus on patient care and service quality.
• Be flexible in supporting different operational areas as required.

Requirements

• Excellent organisational and communication skills.
• Can prioritize tasks and remain calm in a busy operational environment.
• Enjoys working collaboratively as part of a team.
• Strong problem-solving skills and attention to detail.
• Confident communicating with colleagues, healthcare professionals, and stakeholders.
• Flexible, reliable, and committed to delivering excellent patient care.
• Previous experience in an operational, dispatch, logistics, or supervisory environment (desirable but not essential).