Dispatch Supervisor Assistant

About the role

This position assists the Dispatch Supervisor with administrative tasks and customer engagement to ensure that Transdev is meeting and exceeding our operational goals in dispatch and providing outstanding customer service.

Responsibilities

• Staff Development: Support the dispatch supervisors by fostering a positive working environment. Ensure that best practices in customer service and leadership are upheld.
• Communication and Conflict Resolution: Maintain regular communication with the Dispatchers and Dispatch Supervisors to ensure customer issues and requests are addressed promptly and acceptably.
• Scheduling Assistance: Assist Dispatchers and Dispatch Supervisors in monitoring and addressing same day schedule adherence by working directly with customers via phone, chat and text to provide accurate ride information; identify and reschedule passengers who are a good fit for alternative transportation services. Ensure that passenger trips are correctly recorded and updated in Trapeze and communicated to the alternative vendors.
• Backup Support: Provide backup support for dispatch duties as needed without compromising primary administrative responsibilities.
• Issue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to Dispatch Supervisors, ensuring timely resolution and minimizing impact on service quality.
• Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.
• Other duties as required.

Qualifications

• Experience in dispatch and/or reservations.
• Strong administrative, organizational, conflict resolution, and communication skills.
• Ability to work closely with, and support both the Dispatch Supervisors and the Dispatchers in day-to-day operations.
• Proficiency in Microsoft Office and familiarity with paratransit operations.
• Ability to communicate clearly and concisely both verbally and written form.
• Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
• Knowledge of Trapeze preferred.
• Ability to operate standard office machines including but not limited to copy machine, printers, scanner, computer, telephones.
• Subject to a DOT drug testing and physical if applicable.

Benefits

• Benefits Include Vacation, sick leave, medical, dental, vision, life insurance, 401k retirement, company holiday.

Pay and Schedule

• Starting pay $21.00 with progression to 27.00 over 5 years.
• Pay subject to Collective Bargaining Agreement: $21.00 - $27.00 (Union Collective Bargaining Agreement Pay Scale).

Schedule

• Available after 90 calendar days of employment for full-time employees.

Physical Requirements

• Work is accomplished indoors in air conditioned or well-ventilated facilities.
• Sit, type, and look at a computer for extended periods (up to 6–9 hours per day).
• Must be able to communicate effectively in person, by phone, and in written correspondence.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.