Dispatch Call Center Agent

About the role

This is a remote position. Leading Edge Connections is seeking a Remote Dispatch Call Center Agent to join their team.

Responsibilities

• Taking inbound calls and making outbound calls to customers daily
• Dispatching the proper technicians or resources to the customer
• Remaining calm in the face of potentially distressed customers
• Being on time each day
• Providing customer service with empathy and care
• Ensuring client needs are met

Requirements

• 1 year of call center experience (dispatch or customer service)
• Reliable and dependable
• Experience with data entry and word processing is required
• Must be able to work in a fast-paced position with attention to detail and accuracy
• Must possess basic computer knowledge
• Team oriented with a positive, “can do” attitude
• Fluent in writing, reading & speaking English

Qualifications

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets)
• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores
• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher
• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency
• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router)
• Audio: USB noise-canceling headset
• Up-to-date antivirus software with a recent scan completed; firewall must be enabled

Preferred Qualifications

• 2 Monitors/Screens- required
• Two years or more experience in a call center environment (sales or customer service)
• Experience in Salesforce, Hubspot or other CRM
• Experience with DialPad