Director, Workplace Services

About the Company

MacDonald‑Miller Facility Solutions (“MacMiller”) is the Northwest’s leading mechanical contracting firm, designing, delivering, and servicing HVAC, plumbing, and automation system solutions for commercial buildings. With over 1,600 employees across 14 offices, the company handles new‑construction engineering, fabrication, and installation; special‑project retrofits and repairs; scheduled preventative maintenance and 24/7 emergency response; building‑performance control systems, fault detection, energy services, and remote monitoring; and design‑build, energy‑efficient sustainable solutions for private and public sector clients.

Core Culture Values

• Collaboration – Diverse players, one team, a common vision. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication – We are dedicated to personal and professional excellence, executing with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots; it’s an attitude and the environment we create so everyone goes home to their families.
• Community – We actively build relationships, know each other as individuals, and create a welcoming, caring, and trusting environment.
• Innovation – Continuous, creative problem solving keeps us an industry leader; we constantly challenge and improve ourselves.
• Fun – We take work seriously without taking ourselves too seriously, fostering a professional yet good‑natured atmosphere.

Key Responsibilities

• Lead the real‑estate portfolio and long‑range space strategy across all leased locations, including lease events, renewals, site decisions, and future growth planning.
• Manage MacMiller’s commercial real‑estate broker relationship: RFP processes, market intelligence, letter‑of‑intent negotiation, and lease execution in partnership with the CAO.
• Evaluate and recommend site additions, consolidations, and relocations as the company grows.
• Own the full Workplace Services (WPS) budget (OPEX and CAPEX), set targets, manage monthly variance reporting, and drive cost optimization.
• Lead vendor strategy and contract governance for all WPS providers (janitorial, security, utilities, etc.), negotiate MSAs, enforce SLAs, and conduct business reviews.
• Build financial business cases for capital investments and lease decisions, keeping the CAO and Finance partners informed.
• Deliver capital projects and tenant improvements, defining scope and budget, managing design resources, general contractors, and construction teams; govern budget, schedule, change orders, negotiate TI allowances, and lead project closeout and post‑occupancy review.
• Own the business continuity and disaster‑recovery (BCDR) program for all locations, including site‑level continuity plans, workspace recovery strategies, and crisis‑communication protocols; partner with IT, HR, Marcom, and Legal on enterprise BCDR planning and lead annual testing and tabletop exercises.
• Serve as the WPS incident lead during facility disruptions.
• Act as the primary WPS liaison to IT, HR, Legal, Finance, and business‑unit leaders, aligning workplace strategy with headcount growth, hybrid‑work policy, and regional expansion.
• Develop, coach, and retain a high‑performing team: set goals, manage performance, and build a culture of operational excellence and employee‑centric service; use technology and lean practices to scale team capacity.
• Own the company travel program at the governance level: set policy, monitor performance and spend via Egencia, and ensure effective traveler support.
• Partner internally to set standards across travel, internal events, office experience, and regional coordinator programs, ensuring a consistent, high‑quality employee experience across every MacMiller office location.

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, Real Estate, Construction Management, or a related field (or equivalent combination of education and experience).
• 8–12+ years of progressive experience in corporate real estate, facilities management, or workplace services, with at least 3 years leading a multi‑site portfolio.
• Demonstrated experience owning a large facilities or real‑estate budget (OPEX/CAPEX) with direct financial reporting accountability.
• Proven track record managing commercial real‑estate transactions, including lease negotiations and tenant‑improvement projects.
• Experience managing FM vendors, MSAs, and SLA accountability; strong contract negotiation skills.
• Familiarity with corporate travel program management (Egencia, Concur, or similar).
• Strong cross‑functional influence and communication skills; ability to partner effectively with internal customers across the business.
• Experience leading high‑performing teams with a demonstrated ability to develop and retain talent.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); familiarity with facilities‑management platforms a plus; experience using AI for process and work efficiencies.
• Professional certifications such as CFM, FMP, RPA, or PMP preferred but not required.

Desired Attributes

• A strategic thinker who balances big‑picture vision with attention to detail.
• A trusted partner who quickly earns credibility with executives, Finance, Legal, and frontline teams.
• An organized, proactive communicator who keeps stakeholders informed before they have to ask.
• A calm, decisive leader during facility emergencies or project overruns.
• A people developer who takes pride in growing team members’ careers while having fun.
• Fiscally disciplined, treating the company’s money as their own and defending every budget line.

Pay

$145,000 – $175,000 annually, depending on experience.

Benefits

• Medical, dental, and vision coverage for employees (coverage available for dependents with shared premium).
• 401(k) retirement plan with generous company matching.
• Vacation and sick compensation (PTO) and holiday pay.
• Short‑term and long‑term disability income protection.
• Employee and dependent life insurance.
• Wellness program.
• Employee Assistance Program.

Location

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) serves as your home base, with regular travel to MacMiller’s locations across Washington and Oregon. The role is full‑time, in‑office, and located near major transit routes and minutes from Seattle‑Tacoma International Airport.