Director, US Commercialization Learning - Cell Therapy

About the role

This role requires a leader who can translate the complexity of cell therapy — including manufacturing, logistics, patient identification, and clinical administration — into compelling, field-ready learning experiences for a highly specialized commercial team. The creation, communication, and execution of the US Cell Therapy Strategic Learning Plan across our brands is a key deliverable. The Director will also be responsible for hiring, developing, and leading a best-in-class training team and demonstrating excellence in cross-matrix communication and partnerships.

Responsibilities

• Hire, build and lead a high-performing US Cell Therapy Commercialization Learning Team that is a trusted and valued partner with Sales, Marketing, Medical, Legal, Regulatory and WWCL teams.
• Create, communicate, and execute a unified Team Vision, Objectives and Standards of Behavior.
• Ensure delivery of well thought out and commercially aligned US Cell Therapy Strategic Learning Plans for all prioritized brands and launch assets, ensuring they are updated routinely according to evolving business needs.
• Oversee the design and delivery of learning programs leveraging innovative technology focused on Sales Force and CT Account Manager onboarding, capability building, knowledge sharing, and creating a sustainable learning ecosystem.
• Assess and analyze the effectiveness of assigned training programs and initiatives utilizing Kirkpatrick Model.
• Develop and retain a high-performing team of Associate Director(s) and Learning Managers while building and maintaining a strong and diverse talent bench for future staffing needs.
• Manage training team resource allocation across the brands ensuring staffing structure and budget meet business objectives and expectations.
• Elevate team culture fostering connectivity, empowerment, diverse and inclusive learning and behaviors, and consistent talent development unique to the individual.
• Navigate the matrix to develop and maintain strong relationships with other functional areas to drive alignment, consistency where appropriate, best practice sharing, and flawless implementation of all training activities.
• Streamline and align training delivery across brands to ensure consistent quality experience for learners.
• Maintain comprehensive product and business acumen expertise among training team.
• Synthesize and share input from all key stakeholders to identify and analyze trends and/or changes which will influence training and development now and, in the future.
• Collaborate with other key leaders across the Enterprise to ensure learning strategies align with the Business strategies, to build on the BMS Enterprise-wide learning strategy and talent initiatives, reflects compliance requirements, elevates organizational performance, and advances the culture plan.
• Develop and maintain up-to-date knowledge, expertise and insight in adult learning trends and best practices.
• Participate and/or lead strategic initiatives across WWCL in conjunction with the WW and US CL Leadership Teams.

Qualifications

• Bachelor’s degree or equivalent required; Master’s or Doctorate degree preferred.
• 10-12 years of experience delivering learning in biopharmaceutical industry or another highly regulated environment required.
• Experience in hematologic malignancies (lymphoma, myeloma) or cell therapy strongly preferred, including an understanding of reimbursement, access, and the cell therapy manufacturing environment.
• Proven track record of building, inspiring, and leading teams to meet or exceed objectives is essential.
• Successful strategy development and implementation in a complex environment.
• Deep knowledge in the areas of learning operations and governance, change management, and leading practices in learning & development.
• Proven experience with modern learning methodologies and multi-modal delivery processes including capability development program design and implementation.
• Demonstrated strategic, forward-thinking, agile, enterprise mindset.
• Customer-service mindset and skilled in consulting and influencing across a complex, diverse, global, matrix organization.
• Demonstrated excellence in verbal and written communication skills including, ability to understand and communicate business needs and ability to effectively communicate to and with internal and external stakeholders at all levels.
• Demonstrated corporate maturity.
• Well organized and capable of managing multiple, diverse stakeholders, priorities, and programs in a dynamic environment.
• Ability to prioritize business needs and make timely decisions based on available data.
• Proficiency in Microsoft Power Point, Excel, Word and AI applications (ChatGPT, MS Co-Pilot. Claude).
• Ability to travel ~20% for multiple meeting engagements (e.g., Managers Meetings, National Plan of Action Meetings, various Training Initiatives, etc.).