Director, Technical Integrations - Rentals

About the role

Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

Responsibilities

• Act as the technical knowledge bridge across external property partners and internal member services, banking, product, engineering, and design teams.
• Translate client-specific operational needs into documented requirements, platform configurations, and test plans, prioritized against business initiatives.
• Serve as a frontline escalation contact during peak rent-cycle periods, triaging and resolving production issues in real time.
• Identify root causes by sorting through data patterns and volume, coordinating across engineering, support, and property management stakeholders.
• Partner with product managers to prioritize fixes against features on the roadmap and drive accountability on aging items through consistent follow-up.
• Leverage AI tools (Claude, Devin) to build playbooks, automate recurring workflows, and create frameworks for prioritizing and mitigating production issues.
• Develop and maintain technical setup guides, operational documentation, and feature release materials with the marketing team, making complex processes easy to understand and replicate.
• Monitor automated ticket and integration failure volume, separating recurring noise from genuine defects and documenting tickets with the detail needed to act on them.
• Test and validate platform fixes and enhancements across client-facing and backend environments, confirming each change achieves its intended outcome before it is announced, trained on, and released to partners.
• Monitor post-deployment performance of partner-specific screens, reports, and dashboards.

Qualifications

• Experience supporting or managing complex system integrations in a fast-paced environment, ideally in real estate, proptech, or SaaS
• Proficiency in PostgreSQL and API testing tools (e.g., Postman), with the ability to independently validate data and diagnose integration issues
• Strong ability to translate technical concepts — APIs, backend configurations, multi-system workflows — to non-technical stakeholders with clarity and confidence
• Proven track record of driving issues from identification to full resolution, not just escalation
• A clear preference for automation and scalable process improvement over manual workarounds, with hands-on experience building or improving validations and operational workflows
• Comfort operating in ambiguity, including standing up new procedures and playbooks where none exist
• Experience collaborating across support, product, and engineering in a cross-functional capacity
• Familiarity with AI-assisted tools (e.g., Claude, Devin) for workflow optimization and documentation
• A can-do attitude and entrepreneurial spirit — no task is too small or large, and you seek out opportunities to make things better than they are today

Nice to have

• Experience working with property management systems or real estate partner operations
• Background in system implementations, QA, UAT, or end-to-end validation processes
• Experience working across bespoke platforms with heavy customization of screens, reports, and dashboards
• SQL or light scripting ability beyond basic queries for data monitoring and troubleshooting

Benefits

• Compensation – Competitive salary with equity and a performance bonus program
• Health insurance – One Medical Membership, wellness stipends, family programs; coverage begins day one
• 401k plan – With a company match to help you plan for retirement
• Commuter FSAs – Pre-tax savings for transit and commuting expenses
• Unlimited PTO – Take time for you as often as you need it
• Exclusive Employee-only Bilt Points – Unique opportunities to earn points throughout your tenure
• Team events – Regular gatherings to foster connection and break from routine

Pay

The salary range for a Director, Technical Integrations is $150,000 – $165,000 and will be eligible for equity and an annual performance-based bonus.