Director Technical Automation Support

This position is incentive eligible. Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a part of the Information Technology Group, you can be a part of an organization devoted to giving back and impacting patient care. Our solutions are "Healthcare Inspired," shaping our mission, values, and shared enthusiasm for work that sets us apart as a uniquely purpose-driven company in the IT industry. We exist to Raise the bar, Unlock possibilities, and Care like family.

About the Role

The HCA Healthcare ITG Director of Automation Delivery and Support drives the execution and delivery of high-value enterprise automation solutions, including the evaluation, selection, implementation, and support of enterprise automation technology and platforms. This role uses a team of automation engineers, system engineers, and automation analysts to define, develop, and support enterprise automation solutions throughout their lifecycle. The Director defines and implements strategies to achieve business line, ITG, and company-wide goals, frequently collaborating with ITG and corporate management, and occasionally with senior executives.

Responsibilities

• Drive execution of automation projects and technology within and across business units.
• Drive adoption of the company’s automation strategy and simplification processes.
• Maintain working knowledge of automation goals related to supported business lines.
• Stay current on issues facing information systems and healthcare industries.
• Provide creative and innovative ideas to improve automation delivery and support.
• Work independently and collaboratively to achieve company automation goals, create standards, and refine processes.
• Ensure functional areas deliver products and services effectively, develop staff, follow processes, build stakeholder relationships, and allocate resources to meet ITG goals.
• Oversee direct reports, including Automation Analysts, Automation Engineers, System Engineers, and Automation Architects.

Automation Development

• Direct strategic development, management, and deployment of automation across business lines.
• Ensure application design maintains data security and integrity.
• Utilize software release management practices.
• Deliver software, infrastructure, and architecture meeting automation stakeholder needs.
• Implement mechanisms to monitor and report progress on software development activities.
• Ensure on-time, high-quality delivery of software development projects.
• Develop and maintain internal and external IT support systems.
• Create and maintain a continuous improvement plan for automation development.
• Drive consistent standards and approaches across development teams.
• Provide enterprise consultation on automation best practices.
• Prepare specifications of a highly technical or complex nature.
• Engage ITG and corporate business functions in process improvement and re-engineering for automation.

Platform/Technology Enablement

• Bring innovative ideas to solve complex technology problems.
• Develop and execute training and certification programs for automation technology and platforms.
• Maintain, monitor, and enforce standards for automation platform use.
• Serve as the primary point of contact for automation technology and platforms.
• Maintain and exceed operational targets, service-level agreements, schedules, quality, and cost requirements.
• Make long-term and short-term decisions on platform/technology development strategies.
• Perform reviews to ensure adherence to enterprise and architectural standards.
• Analyze automation technology trends for application in the HCA Healthcare environment.
• Deploy and evangelize new automation technologies across the enterprise.
• Support the enterprise development community through engagement, development support, and platform availability.
• Manage costs and expenditures within department budget, including labor, contracts, vendors, and software.
• Engage ITG and corporate business functions in technology evaluation, consultation, and investment decisions.

Staff Development and Management

• Conduct interviews and participate in hiring new employees.
• Conduct performance reviews, performance management, career development, and coaching/mentoring.
• Ensure routine training assessments and activities.
• Establish staffing goals and criteria for the team.
• Participate in building functional core competencies to support business needs.
• Participate in resource planning, recruiting, and allocating resources for automation projects.
• Identify internal training and staff development needs.
• Lead efforts to develop or optimize processes and procedures.
• Align tactical and strategic efforts with business expectations and department guidelines.

Relationship Management and Interdepartmental Support

• Build relationships with business lines, ITG development teams, ITG leaders, vendors, professional organizations, consultants, and staff.
• Create an environment encouraging information sharing, team-based resolutions, cross-training, and process improvement.
• Utilize relationships and data analytics to provide visibility into program health, customer challenges, and issue escalations.
• Work with automation stakeholders to build a community of practice focused on shared experiences and peer learning.
• Maintain relationships with the Lean Six-Sigma community and Process Innovation team for automation support.

Incident Response and Communications

• Provide after-hours management on-call support, including weekends and holidays as needed.
• Provide management-level support for critical service impact situations.
• Offer oversight and technical expertise for high-complexity or escalated issues.
• Participate in major events and large problem efforts involving multiple divisions, vendors, and ITG resources.
• Actively participate in and provide oversight for communications needs and expectations for customers and stakeholders.

Core Competencies

• Team Leadership
• Communication and interpersonal skills
• Moral Courage
• Stakeholder partnership
• Understanding strategic imperatives
• Cross-functional knowledge
• Financial responsibility
• Risk management
• Software Development
• Technology Implementations
• Process improvement/re-engineering

Requirements

• Bachelor’s Degree (Required).
• 7+ years of relevant work experience (Required).
• 5+ years of management experience (Required).
• 5+ years of healthcare experience (Preferred).
• 5+ years of information technology experience (Preferred).
• 1+ years of process improvement experience (Preferred).
• Or equivalent combination of education and/or experience.

Qualifications

• Six-Sigma Green Belt (Preferred).
• Exceptional interpersonal skills to interface with all levels of the organization (Required).
• Results-oriented with a focus on business outcomes (Required).
• Exceptional written and verbal communication skills (Required).
• Exceptional customer service skills in a collaborative environment (Required).
• Demonstrated analytical skills and problem-solving abilities (Required).
• Demonstrated experience with process improvement/re-engineering (Preferred).
• Demonstrated leadership skills in dealing with peers and associates (Required).
• Ability to effectively direct and achieve multiple objectives simultaneously (Required).
• Demonstrated ability to manage vendor relationships (Required).
• Excellent project management leadership abilities, including managing complex projects and using project management tools (Required).
• In-depth knowledge of information systems for healthcare or a related industry (Required).
• In-depth knowledge of applicable systems (Required).
• Proven managerial and administrative skills (Required).
• Ability to make independent decisions (Required).
• Ability to judge problem severity and obtain services as needed (Required).
• Proven ability to navigate a highly matrixed organization (Required).
• Willingness to take appropriate risks to capitalize on opportunities (Required).
• Proven ability to remove barriers and enable teams to complete objectives (Required).
• Proven ability to earn trust, lead teams, set direction, resolve conflict, and execute with limited information (Required).
• Experience running and developing Agile teams (Required).
• Knowledge of architectural principles (Required).
• Ability to leverage technical metrics for effective business decisions (Required).
• Experience with resource models such as managed services and staff augmentation (Preferred).
• Experience partnering with and leading internal and external technology resources (Required).
• Knowledge of industry technology language development trends (Required).
• Knowledge of microservices (Required).