DirectJobHub
Jobs · Business Development · Georgia

Director, Sales & Service - South region

Wheels Up · Chamblee, GA · 1 wk ago
Business Development$85k–$95k/yrFull-time

Role Overview

As a Director, Sales and Service, you are responsible for driving new member acquisition and overseeing the commercial and service experience for a defined book of business. You partner closely with the VP, Sales and Service and Flight Services Managers (FSMs) to ensure members receive a seamless, premium experience while maintaining accountability for growth, retention, and overall client satisfaction. This role serves as a key liaison for new clients and plays a strategic, client-facing role in identifying the right travel and membership solutions.

Key Responsibilities (Essential Functions)

  • Partner with Relationship Managers to identify, qualify, and convert prospective members through outreach, lead follow-up, and qualification of strong opportunities

  • Lead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns

  • Oversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment

  • Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams

  • Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members

  • Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience

  • Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities

  • Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs

  • Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement

  • Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate

  • Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience

  • Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making

What You Bring to the Table

  • Education & Certification Requirements: Minimum of 5-10 years of experience in a strategic sale, account management, or client-facing role

  • Strong communication and relationship-building skills, with a customer-first mindset

  • Ability to manage multiple accounts and coordinate across teams in a fast-paced environment

  • A proactive, client-first mindset with the ability to anticipate needs

  • Comfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation

  • Bachelor’s degree or equivalent experience

The Extras We Value (Preferred Requirements)

  • Background in private aviation, luxury services, or high-touch B2B sales

  • Experience coordinating across operations and customer service teams

  • Demonstrated success in a quota-carrying or growth-oriented role

  • Ability to anticipate client needs and tailor recommendations accordingly

  • High attention to detail in managing logistics and documentation

Physical Requirements

  • Standard office and computer usage required

  • Occasional travel or client meetings may be expected

What We Offer

  • Salary Range & Benefits: At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The yearly compensation for this role ranges from $85,000 to $95,000, depending on a variety of factors. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.

  • We also offer a range of benefits designed to support your well-being and personal life, including:

    • Tuition Reimbursement
    • Competitive 401(k)
    • Comprehensive Medical, Dental, and Vision Insurance
    • Complimentary access to mental health and wellness counseling through Spring Health
    • Financial planning assistance
    • A variety of additional programs and services in support of your total well-being

Similar jobs