Director, Sales Operations

The Director of Sales Operations for North America role at JR286 is based in Torrance, CA. This position leads three critical functions and teams within North American Sales: Sales Operations, B2B, and Customer Service. The successful candidate will own creating and driving a strategically focused business plan with people, process, and execution across all three functions. They will also play a critical role on the North American Sales Leadership Team, collaborating with Sales Directors to drive revenue and profitability for JR286.

What You’ll Do:

• LEAD THE TEAM. SALES OPERATIONS, B2B & CUSTOMER SERVICE TEAM

• Lead, coach, drive, and inspire the entire Sales Operations organization through annual Key Performance Indicator (KPI) goals, reviews, weekly, monthly touch bases, and daily support.

• Oversee and be responsible for functional priorities of meeting management (GTM, Exec), sales tools, North American Sales calendar management, all reporting and analytics, Elastic/B2B platform, EDI/Direct to Consumer connectivity, and world-class customer service.

• Establish strategic business plans for each function (Sales Operations, B2B, and Customer Service) and establish strategic priorities, drivers, and enablers each year through the Strategic Planning Process.

• Execute the strategic business plans monthly, seasonally, by aligning resources and workflow to the priorities, checking in monthly and quarterly against the plans.

• Evolve the strategic business plans annually to stay aligned to the macro growth, revenue, and profitability for JR286.

• LEAD THE BUSINESS. CROSS FUNCTIONAL COLLABORATION

• Play an integral leadership role on the NASLT Team, working with the VP of Sales and the Sales Directors to stay aligned on strategic priorities and driving the day-to-day business model.

• Lead and coordinate seasonal game plan key dates and gates, providing intelligence in advance of meetings, prep sessions.

• Support and serve the North American Sales organization, driving efficiency, solving problems, timely responses to serve North American partners at the highest level.

• Establish and own critical cross-functional relationships with: Global Demand Planning, Operations, including Supply Planning and Distribution Center, Finance, Product leadership for improved communication and alignment, and with IT for technical needs to support the business (Elastic, Domo, EDI, VDC, Oracle enhancements).

• Represent North American Sales in all key weekly/monthly meetings.

• Own and facilitate daily, weekly, monthly, and quarterly revenue forecast tracking and execution for ELT and broader teams to stay connected to the business plans throughout the year.

• Act as a trusted leader within JR286, providing business and operations insights, informed decision-making, and resources to the ELT. Focus on key meetings of MBR, QBR, S&OP.

• PROCESS MANAGEMENT & IMPROVEMENT

• Responsible for all North American Sales processes across Sales Operations, B2B, and Customer Service. Consistently monitor and evolve for process improvement to support business growth.

• Lead cross-functional process management with peer leaders for Product, Demand Planning, Operations, DC, Finance ensuring processes are effective and teams are following the processes.

• Drive communication, decision-making, and action/execution cross-functionally in the monthly S&OP Meeting with Global Operations.

What to Bring:

• Minimum Education: Bachelor’s Degree

• Minimum Experience: 5-8 years of business and people management experience, 8-15 years of Sales and/or Operations experience, focused on people, process, and execution.

• Skills: Intelligent, high integrity, high energy, motivated, proactive, career-oriented individual with a strong work ethic that will manage the brand within a competitive marketplace. Excellent written and oral communication skills. Comprehensive understanding of retail trade channels (retail acumen, competitive landscape, trends, business models etc.). Exceptional personal, professional selling skills & advanced computer skills (Excel, PowerPoint, Adobe Illustrator a plus).

• Nice to Have: Strong interpersonal and leadership skills, proven ability to drive cohesion and collaboration among many different people & functions, experience in the Sporting Good Industry or equivalent, experience with the Nike Brand.

What We Offer:

• Competitive salary (we leverage market data)

• Benefits: medical, dental, vision, 401k match, life insurance, pet insurance

• Company gym with access to personal trainer

• On-site kitchen

• Paid parental leave

• Summer hours (Memorial Day through Labor Day)

• Responsible Time Off (aka Unlimited Vacation)

• 13 company holidays

• Professional development workshops

• Employee product discounts on selected brands