Director, Sales Operations

Job Summary

The Director of Sales Operations at Ametros is responsible for leading and overseeing the success of the Sales Operations team. This role involves strategic and operational leadership, working closely with various stakeholders, and fostering a high-performance culture.

Responsibilities

• Provide strategic and operational leadership for assigned regions, driving achievement of organizational goals through effective leadership, operational excellence, and consistent execution of Sales Operations priorities.
• Partner with Revenue Operations and peer Sales Operations to develop, align, and execute operational strategies that drive member conversion, revenue growth, service excellence, and a consistent stakeholder experience.
• Champion enterprise-wide initiatives and ensure successful adoption of new processes, technologies, and operational standards within the assigned regions.
• Foster a high-performance, accountable, and collaborative culture.
• Directs the day-to-day activities of the assigned Sales Operations employees by planning work schedules to cover business hours, including weekends to meet business needs and quality metrics with phones calls, emails, work queues et. al.
• Manage assigned team workloads and adjust as necessary, including identifying needs for additional resources or process enhancements based on workload volume.
• Ensure team members are driving the value of professional administration with their interactions with stakeholders.
• Responsible for all facets of people management including coaching, performance evaluations and corrective actions, management administrative duties, recognition, and rewards.
• Hire, train and coach new employees to facilitate high performance and productivity.
• Create and leverage reporting and metrics for the department, including scorecards.
• Conduct regular 1:1 meetings with team members to foster growth and professional development.
• Handle escalation overflow, complex client inquiries, and resolving all problems while ensuring excellent customer service.
• Recognition of work through reward and recognition platforms, success stories, and promoting sales contests.

Qualifications

• Ability to identify problems and think critically and strategically to implement solutions.
• Strong written and verbal communication skills.
• Subject Matter Expertise in Worker’s Compensation and Medicare Set Asides.
• Proven success in leading teams to meet and exceed goals, through coaching, motivation, recognition, training, and development.
• Strong history of building relationships internally and externally to the organization, including the ability to de-escalate situations with customers or clients.
• Holds a H.S. Diploma or General Education Degree (GED) required, and a Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
• 8-9 years experience in a high volume inside sales or call center setting, with experience in directly managing or leading a team of representatives required.
• Experience in tracking metrics and budgeting utilizing Power BI dashboards and Microsoft Excel, or other similar dashboards, applications, or technologies required.
• Experience in Microsoft Office and Adobe applications required.

Benefits

Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Pay

The estimated salary range for this position is $100,000USD to $113,000USD.

Schedule

N/A