Director, Sales Operations

About the role

We are seeking a strategic and collaborative Director of Sales Operations to lead the operational infrastructure that supports a high-performing sales and service organization of approximately 125 representatives.

Responsibilities

• Lead, coach, and develop a high-performing Sales Operations team across compensation, reporting and analytics, incentive administration, and operational support
• Establish priorities, service standards, workload management practices, and team accountability
• Provide hands-on leadership for complex processes, approvals, escalations, and unique business needs
• Build and scale operational processes, documentation, and standards to drive efficiency, consistency, and quality
• Foster a culture of collaboration, responsiveness, accuracy, confidentiality, and continuous improvement while monitoring team capacity and scaling needs
• Oversee commission administration, incentive programs, and compensation-related operations, ensuring accuracy and integrity
• Partner with Legal, HR, Accounting, and business leaders to manage contracts, bonus processes, and compensation plan updates, audits, and enhancements
• Establish governance practices including data integrity, audit readiness, operational controls, and consistent communication across processes
• Lead process optimization initiatives, including onboarding and offboarding operations, to improve scalability and service delivery
• Partner with stakeholders to enhance CRM, sales performance management, and operational systems, including documentation and training resources
• Oversee reporting, dashboards, KPIs, and analytics, delivering insights while supporting budgeting and forecasting activities
• Serve as a strategic partner to executive leadership, leading cross-functional initiatives, change management efforts, and communication of insights, recommendations, and key projects

Requirements

• Bachelor’s degree required; master’s degree preferred
• 10+ years of progressive experience in Sales Operations, Revenue Operations, Compensation Operations, or related functions
• 5+ years of experience leading and developing operational or analytical teams
• Experience supporting mid-sized or large sales organizations with complex compensation structures
• Strong understanding of commission administration, incentive programs, and compensation governance
• Experience managing highly sensitive compensation and performance data with discretion and integrity
• Proven ability to lead operational transformation, process improvement, and system modernization initiatives
• Advanced proficiency in Excel and experience with CRM and sales performance management platforms
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders
• Strong project management, organization, and prioritization skills
• Able to balance strategic thinking with hands-on execution

Qualifications

• Strong analytical skills with experience in reporting, KPIs, and business intelligence tools
• Proven ability to lead and mentor a team
• Experience in process improvement and system modernization
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team

Skills

• Strategic thinking
• Operational leadership
• Process improvement
• Data analysis
• Team management
• Communication and collaboration

Benefits

• Medical, dental, and vision insurance
• 100% company-paid life and disability coverage
• 401(k) with company match
• Three weeks paid time off by the end of the first year
• Onsite gym membership

Pay and Schedule

The salary range reflected is a good faith estimate of the anticipated salary for the position and may vary based on factors described below. Compensation at Allied Solutions is determined by various factors, including but not limited to, market data, job posting location, relevant experience, level, skills, and internal equity considerations. The projected base salary range for this position is $125,730 to $157,135 (annualized USD).

This position is also eligible for an annual bonus based on company performance results.

The schedule is typically full-time, with occasional evening and weekend work as needed.