Director, Retail Operations-Omni
About the role
The Director of Retail Operations Strategy leads the implementation, training, and continuous improvement of operational strategies, tools, and technical initiatives across retail stores and omni operations. This role drives operational excellence by simplifying execution, improving productivity, and enabling exceptional customer experiences across the store fleet.
Responsibilities
Develop and execute the store operations strategy in alignment with company objectives, brand priorities, and business needs.
Lead operational planning and execution for key initiatives, ensuring stores receive clear, streamlined, and actionable direction.
Implement, train, and maintain the integrity of technical impact projects, including point-of-sale systems and other store-facing tools.
Drive adoption of new tools, technologies, and operating models that improve store execution and enhance the customer experience.
Partner with Store Leadership, Merchandising, Visual Merchandising, Asset Protection, HR, Finance, IT, Supply Chain, and Marketing to support seamless store execution.
Own operational communications, calendars, policies, procedures, and governance to ensure alignment across the business.
Analyze operational and financial performance to improve labor productivity, expense management, and store efficiency.
Lead workforce productivity initiatives, including labor optimization, scheduling, and operational standards.
Anticipate operational challenges, identify root causes, and proactively recommend practical solutions.
Lead crisis management and business continuity planning for store operations.
Build, develop, and lead a high-performing Store Operations team that fosters accountability, collaboration, and continuous improvement.
Qualifications
8+ years of progressive retail leadership experience in Store Operations, Field Leadership, Retail Strategy, or a related function.
Proven ability to lead enterprise-wide operational initiatives across a multi-unit retail organization.
Strong knowledge of retail systems, infrastructure, technology processes, and systems interfaces.
Strong financial, analytical, planning, organizational, and problem-solving skills, with the ability to translate data into action.
Excellent communication, interpersonal, project management, and change management skills.
Demonstrated ability to lead cross-functional partnerships, influence without direct authority, and prioritize complex projects.
Experience implementing operational technologies, productivity solutions, and process improvements.
Proficiency with Microsoft Office, including advanced Excel aptitude.
Ability to manage multiple priorities with minimal supervision while consistently demonstrating diplomacy and poise.
Skills
Strategic thinker with a bias for action.
Customer-obsessed decision maker.
Operational excellence mindset with the ability to simplify complexity.
Buils high-performing teams and drives accountability.
Influences effectively across functions and leads change with agility.
Uses data to make decisions and continuously improve how work gets done.
Benefits
Medical insurance
Dental insurance
Vision insurance
401 (K)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance