Director - Product Solutions & Services

Key Responsibilities

Define and execute the product and operations strategy for assigned products, aligning to business objectives and market trends.

Own the multi-year product and capability roadmap, ensuring alignment with underwriting priorities, operational needs, and enterprise strategy.

Lead portfolio prioritization, investment planning, and tradeoff decisions, balancing value, risk, and capacity.

Ensure delivery of measurable business outcomes, including efficiency, growth, profitability, and customer experience.

Oversee the full product lifecycle (ideation, development, launch, optimization, and retirement).

Cross-Functional Leadership & Stakeholder Engagement

Act as the primary point of accountability for aligning Product, Technology, Operations, and Business stakeholders across the portfolio.

Build and maintain strong relationships across underwriting, operations, marketing, IT, finance, and PMO.

Drive strategic stakeholder engagement, proactively identifying opportunities to improve product performance and operational efficiency.

Ensure alignment between business vision and delivery execution, connecting strategy to outcomes.

Product, Technology & Architecture Alignment

Ensure business and product needs are translated into scalable, integrated technology solutions, including APIs, portals, data, pricing, forms, and workflow capabilities.

Partner with Architecture and Technology leaders to define and advance the target-state architecture and modernization roadmap.

Drive standardization, reuse, and integration across systems and product lines.

Ensure solutions meet regulatory, compliance, and risk management requirements.

Delivery, Operating Model & Governance

Own and evolve the product delivery operating model, including agile practices, governance, and standards across teams.

Ensure alignment between portfolio strategy and team-level execution, connecting roadmaps to backlogs.

Lead delivery performance management, including prioritization, sequencing, capacity alignment, and dependency management.

Drive transparency across costs, benefits, timelines, risks, and quality, leveraging KPIs and OKRs.

Partner with PMO and Change Management to ensure effective intake, prioritization, and value realization.

People Leadership & Capability Development

Lead, manage, and develop a high-performing team of Product Owners and Business Analysts.

Build and scale product and BA capabilities, ensuring consistent practices, quality, and accountability.

Coach and mentor leaders to strengthen product thinking, agile delivery, and stakeholder engagement.

Foster a culture of ownership, collaboration, continuous improvement, and customer focus.

Operations & Process Transformation

Partner across Operations to ensure technology solutions are aligned to workflows, processes, and user experience.

Lead initiatives to improve efficiency, automation, and operational scalability.

Ensure strong integration of UAT, training, and adoption strategies to maximize business value.

Champion customer experience, leveraging data and feedback to continuously optimize outcomes.