Director, Product Marketing

About This Position

The Director of Product Marketing for Financial Clearance + Patient Financial Care will lead the strategy, positioning, and commercialization of solutions that transform how providers engage patients financially, from pre-service clarity to post-service payment. This leader will define how Waystar brings to market capabilities that improve financial transparency, accelerate collections, and elevate the patient financial experience, while driving meaningful results for providers. This is a highly strategic role focused on connecting product innovation to revenue growth, market differentiation, and customer impact.

What You'll Do

• Lead go-to-market strategy: Own end-to-end GTM for patient financial clearance and care solutions, from positioning through launch and adoption
• Define differentiated messaging: Articulate clear, compelling narratives that connect product capabilities to measurable financial and operational outcomes
• Drive commercialization: Translate innovation into revenue through packaging, pricing, and sales enablement that improves pipeline, win rates, and expansion
• Elevate market leadership: Shape Waystar’s voice in patient financial experience, including transparency, digital engagement, and patient responsibility trends
• Deliver proof of value: Develop and operationalize ROI frameworks, client stories, and proof points that reinforce credibility and accelerate decision-making
• Partner cross-functionally: Align Product, Sales, Client Success, and Marketing to ensure readiness and consistency across all customer touchpoints
• Represent the market internally: Bring forward customer insights, competitive intelligence, and market trends to influence product and GTM strategy
• Lead and develop the team: Manage and mentor a high-performing team of Product Marketing Managers, setting clear priorities, coaching for impact, and focusing work on the highest-value initiatives

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is Proud to be an Equal Opportunity Workplace

We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.