Director, Product Management, Operate

About the Role

Clio's suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving. The most recent evolution is the formation of Clio's Enterprise division which currently comprises Clio Operate (previously known as ShareDo) and vLex Vincent. We strongly believe that this consolidated set of products represents a category defining client proposition that can act as an enabler for "untethered growth" for our legal clients. In order to achieve this vision we are building out our Product Management function and are looking for a Director, Product Management to lead the development and evolution of the platform together with being a key customer evangelist as we expand into North America. This role will be performed from our NYC office in a hybrid setting twice per week.

What You Bring

• Entrepreneurial and ownership mentality: you care about the details and are able to advocate for change even in areas that aren't directly yours
• Think deeply, act quickly
• Crystal clear communication: you can distill deeply complex and technical concepts into something our customers and the rest of the business can understand
• Outcomes-focused: at every step in the product development process, you are obsessing over how to maximize impact for our customers and the business
• Customer-obsessed: you talk to customers all the time (weekly, at least), and understand deeply how they want to get their work done
• Collaboration: you're a delightful and effective collaborator with everyone in the business

What You'll Work On

Strategic Product Leadership

• Vision & Strategy: Craft and communicate a strategic vision that aligns with company goals, influencing the multiple product roadmaps to drive meaningful outcomes
• Positioning: Leverage deep product knowledge and market insights to anticipate shifts in customer needs, staying ahead of competitors and creating distinctive solutions
• Balancing Priorities: Recognized as a key decision-maker on cross-functional projects, managing complex trade-offs to prioritize high-impact initiatives that align with business objectives
• Product Culture: Develop frameworks that empower your team to make data-informed product decisions and ensure a consistent, high-quality user experience
• Depth & Breadth: you will need to understand our customer needs and then think deeply on how best to solve these issues

Product Development and Lifecycle Management

• Oversee the entire product lifecycle from ideation to launch
• Use data and customer insights to track key metrics and performance indicators, identifying opportunities for product optimization and continuous improvement
• Guide the production of end user, configurator and developer centric materials to assist our partners, clients and the general Clio Enterprise community in better utilizing our platform
• Work alongside Prospects to build their confidence and inform their buying decisions
• Build and maintain strong relationships with Customers to understand and translate their business needs into product roadmap
• Collaborate closely with key internal stakeholders, including other Clio product teams, to gather insights, feedback, and requirements that inform product development and improvements
• Build and maintain strong relationships with internal teams, ensuring alignment across departments and effective communication of product goals and milestones

Qualifications

• Over 9 years of experience in product management roles within the tech industry, with a proven track record of managing and enhancing complex software products or platforms
• Experience designing & building technical products for volume usage
• AI is at the heart of your core work processes and the work processes you design for your customers
• Strong business and metrics focus
• Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user experience
• Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design, marketing, and sales teams
• Excellent communication skills with the ability to influence others and drive product initiatives forward

Preferred Qualifications

• Prior founder and entrepreneurial experience
• Legal experience

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years