Director, Product Management - Operations

The Opportunity

As Flock grows, the complexity of our Operations workflows grows with it. We are hiring a Director, Product Management - Operations to provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes and to serve as a trusted product counterpart to senior Operations leadership.

This role is responsible for driving a cohesive end-to-end Operations product vision, strengthening cross-functional decision making, and increasing operational leverage through better workflow design, automation, and practical AI adoption.

You will lead a team of Product Managers, guide portfolio-level tradeoffs, and partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes.

This role reports to the VP, Product Platform.

The Skillset

• 8+ years of Product Management experience, including direct management of Product Managers.
• Strong track record owning internal tools, operational systems, or technical platform products.
• Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality.
• Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners.
• Strong product judgment and decision-making ability in ambiguous, high-dependency environments.
• Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions.
• Ability to grow high-performing PM teams while staying close to product details and execution.
• Experience translating operational priorities into clear roadmap decisions in partnership with Engineering.
• Experience leading product partnerships with AI/Data Science and Applications teams at a strategic level.
• Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes.

Location

• We are building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco.
• While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

The Perks

• Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
• Health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Mental Health Benefits: We offer mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
• Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• Employee Resource Groups (ERGs): We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.

About Flock

Flock is a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.

We are a company that believes in diversity, equity, and inclusion. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills.