Director, Product Operations

About the role

The Director of Product Operations is a senior leader responsible for the operational backbone of a complex, fast-growing portfolio of legal technology solutions. Reporting into product leadership, this role sets the operating model for how the product organization plans, executes, and learns while partnering with product management, engineering, UX, data, marketing, and go-to-market leaders to translate strategy into a repeatable, high-performing rhythm.

Responsibilities

• A mature, cross-functional go-to-market model that ensures every product launch is strategically sequenced, operationally ready, and set up to drive adoption, retention, and expansion across Litera’s portfolio.
• A unified Product Playbook — the definitive, living standard for how Litera’s product teams roadmap, discover, plan, and launch — continuously refined and embedded into tools and onboarding so quality scales with the organization.
• A high-performing operating cadence that creates a disciplined, recurring rhythm of planning, execution, and review, giving leadership clear visibility and the product organization a shared tempo.
• Strategic roadmap alignment that connects product investment to business priorities, ensuring sequencing is clear, decisions are traceable, and the organization moves with intent.
• Data-driven insights and reporting that give senior leaders the visibility they need to make confident decisions on resource allocation, delivery health, and portfolio performance.
• An enabled, high-velocity product organization — through coaching, governance, and tooling — where best practices are the default, accountability is built in, and teams consistently raise their bar.
• Evaluated and adopted AI-enabled capabilities that meaningfully improve collaboration, forecasting, and execution across the product function.
• Executive-ready narratives and communications that translate complex operational detail into clear decisions and actions for senior leadership, board members, and key stakeholders.

Requirements

• 10+ years in Product Operations, Product Management, or Program Management within technology or SaaS organizations, including 3+ years leading teams or programs at scale.
• Proven experience building and scaling product operating models, playbooks, and planning cadences across complex, multi-product portfolios.
• Track record of leading cross-functional programs and influencing senior stakeholders across product, engineering, UX, customer success, and go-to-market.
• Strong analytical and systems-thinking skills — able to synthesize data, design frameworks, and drive measurable operational improvement.
• Exceptional executive communication and presentation skills — able to craft compelling narratives and translate operational complexity into clear decisions and action.
• Advanced proficiency with product lifecycle and analytics tools such as Jira, Confluence, and Pendo.

Qualifications

• Experience in legal technology, compliance, or other regulated industries.
• Background in product management, agile coaching, or UX operations.
• Experience leading change management and scaling organizations through high-growth phases.
• Certification in Agile, Scrum, or program/project management.

Skills

• Experience in legal technology, compliance, or other regulated industries.
• Background in product management, agile coaching, or UX operations.
• Experience leading change management and scaling organizations through high-growth phases.
• Certification in Agile, Scrum, or program/project management.

Benefits

• Pay Transparency for Colorado and New Jersey Applicants: Base salary range $125,000 to $160,000 USD.
• Pay Transparency for Ontario Applicants: Base salary range $190,000 to $219,000 CAD.
• Comprehensive benefits package including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs.

Pay

Base salary range for this role is $125,000 to $160,000 USD for Colorado and New Jersey applicants, and $190,000 to $219,000 CAD for Ontario applicants. Final compensation will be determined based on experience, skills, education, and other relevant qualifications.

Schedule

This is a hybrid role based in Denver, Toronto, Philadelphia, New Jersey or Raleigh with the expectations to be in office at least 3 days a week for collaboration and connection.