Director, Product Operations

About the role

The Agentic Managed Services (AMS) Group at Slalom is redefining how technology managed services are delivered — combining an AI-agent platform, experienced engineers, and global operations to run critical systems for enterprise clients. The AMS Product Engineering team designs and builds the platform at the center of this model, used by Slalom teams and enterprise clients around the world. It is a small, senior team that moves quickly, holds a high technical bar, and scales its impact through automation and AI rather than team size. The Role

What You'll Do

• Own the deployed-estate posture: fleet inventory, version currency, operational health, and deployment operations across client environments.
• Own customer success and interaction for deployed products: onboarding, adoption, executive relationships, escalation, and renewal health.
• Manage the estate through automation: fleet telemetry, upgrade orchestration, and health reporting, extending the platform's tooling as the estate grows.
• Define the operational model for each engagement across AMS-operated services, nearshore-delivered operations, and client reporting visibility.
• Build the deployment and customer success playbooks that will carry the estate into future markets, partnering with the compliance lead and product teams.

What You Bring

• 10+ years in product operations, technical customer success leadership, or SaaS and fleet operations at scale.
• You have operated a multi-instance product estate: version management, coordinated upgrades, and incident communication.
• Executive presence with customers: you own senior relationships and navigate difficult conversations well.
• Demonstrated ability to scale operations through tooling and automation rather than team growth.

How We Work

AI agents are central to how this team works. In this role, you will coordinate multi-step agent workflows as part of your daily work, drawing on and extending the team's shared library of agent tooling, and reviewing agent-produced work by verifying evidence of correct behavior. Candidates should expect — and want — a working style in which AI multiplies their individual output several times over.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

• Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.
• We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
• Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for the Director level is $195,000 - $238,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.